DELIVERY (updated on 14 November 2022)

 

Currently we ship to UK, and US mainland via checkout. Please get in touch with us if you wish to have your order shipped elsewhere, and we can calculate the shipping accordingly.

DELIVERY TO UK:

For UK delivery we use Royal Mail Tracked 24. You will be charged a standard £7.55 for parcel under 2kg; and £10.55 for parcel 2kg to 10kg. Fee includes posting fee and packaging fee.

You can also request Royal Mail Special Delivery Guarantee by 1pm. You will be charged a standard £14.25 for parcel under 2kg; and £18.25 for parcel 2kg to 10kg. Fee includes posting fee and packaging fee.

You can collect from the studio free of charge, but please make an appointment with us before setting off, as Clover maybe in a class or out for lunch. 

DELIVERY TO US MAINLAND:

We use Royal Mail International Track. Fee below includes posting fee and packaging fee. 

Parcel under 1kg: £25.40

Parcel between 1kg to 2kg: £32.50

Please note it is quite difficult to estimate the persist weight for shipping due to the packaging needed to secure the safely arrival of ceramic pieces. If you were over charged the postage you will get a refund of the differences in posting fee.

If your parcel is over 2kg, you will be charged a flat rate of £45. We will then get quotes from other shipping companies and adjust the posting fee, that could be a refund or sub charge. 

HOW TO ORDER:

 

  • We aim to make ordering from our online store as easy as possible. 

 

  • First navigate to the product you would like to purchase. Please take time to read product information to ensure you are ordering the correct product for your needs. Once you made a decision, chose quantity and variation if complied and click ADD TO CART. You can repeat the above until you are ready to check out. 

 

  • At check out, you will be asked to put in your name, contact details and address and click CONTINUE. 

 

  • Next, Shipping and tax will be calculated base on the delivery address and product weight. For more information on shopping cost please see DELIVERY. After you chose your shipping method, click CONTINUE. 

 

  • You will be able to choose how you want to pay. Simply follow the instruction to complete your order. For more information on shopping cost please see PAYMENT METHOD

 

  • An order confirmation email will then be sent to your email with details of your orders. If you change your mind and would like to cancel the order, please visit RETURN AND CANCELATION  for more details. 

 

 

PAYMENT METHOD:

 

We accept major debit and credit cards through Paypal. 

 

  • When checking out with Paypal, you can either login with your Paypal account to complete the transition, or simply enter your card details following the instruction if you do not hold an account with Paypal. 

We reserved the right to cancel any unpaid orders after 3 days of being placed.

 

 

PROCESSING TIME 

 

Standard Products 

 

These products are stated in product information as “Ready to ship”. These products will be shipped within 1 to 3 business days from the date of payment. These products can be returned within 14 days of receipt providing they are in their original conditions, with undamaged packaging and unused. You will be liable for the cost of postage when returning the product. More information: RETURN AND CANCELATION 

Bespoke and Made to Order products

 

These products are stated in product information as “Bespoke” or “Made to Order”. These products will usually be shipped within 3 weeks from receiving payment. Please note bespoke products may require more time to clarify the details before being  made, therefore may require longer processing time. We will contact you if your order cannot be shipped within 3 weeks and to discuss an alternative delivery date before production. Bespoke and Made to Order products are not refundable. More information: RETURN AND CANCELATION 

 

 

RETURN AND CANCELATION 

 

Standard Products (Not Bespoke, Not Made to Order)

  • You can cancel anytime from placing your order up to the end of a period 30 days after you take possession of the products. 

 

  • You will be liable for the cost of postage when returning the product, and it is your responsibility to ensure the products return to us undamaged. If the products returned were damaged, we reserve the right to refuse a refund. 

  • The product must be returned in its original condition, with undamaged packaging and unused for a full refund. If you have opened the box to examine the product you must have done so without damaging or marking the product in any way. We are entitled to deduct an amount from the refund to reflect any loss in value of the goods as a result of unnecessary handling of the goods by you. 

 

  • For orders shipped to an UK address, only standard delivery charge will be refund. For orders shipped elsewhere, delivery charge will not be refunded.  You will be liable for the cost of shipping when returning the product. 

 

  • After 30 days, unwanted goods will only be accepted at our discretion and will be subject to a 20% restocking charge.

Bespoke and Made to Order Products

 

  •  Bespoke and Made to Order Products refers to any goods that are made to order or personalised to your specifications. Orders for bespoke products cannot be cancelled or amended after production has been started.

    

  • We cannot take responsibility for customer generated mistakes, (errors or defects including spelling, typographical or grammar errors; order quantity, or other ordering errors.)  To avoid this happening, we advise customers to review your order carefully before proceeding to payment, and get in touch as soon as possible if you found any errors in your order confirmation. 

 

  •  Bespoke products may not be refunded unless it is faulty or not as described. Faulty goods will be replaced free of charge. Any problems with any part of a bespoke order must be reported to us within 7 days of receipt. 

Please e-mail info@clover-lee.com and one of our staffs will contact you in regards to the fault or cancelation and how to return the products. This does not affect your statutory rights.