Step Out Print

RETURN AND CANCELATION 

 

Standard Products (Not Bespoke, Not Made to Order)

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• You can cancel anytime from placing your order up to the end of a period 30 days after you take possession of the products. 

 

• You will be liable for the cost of postage when returning the product, and it is your responsibility to ensure the products return to us undamaged. If the products returned were damaged, we reserve the right to refuse a refund. 

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• The product must be returned in its original condition, with undamaged packaging and unused for a full refund. If you have opened the box to examine the product you must have done so without damaging or marking the product in any way. We are entitled to deduct an amount from the refund to reflect any loss in value of the goods as a result of unnecessary handling of the goods by you. 

 

• For orders shipped to an UK address, only standard delivery charge will be refund. For orders shipped elsewhere, delivery charge will not be refunded.  You will be liable for the cost of shipping when returning the product. 

 

• After 30 days, unwanted goods will only be accepted at our discretion and will be subject to a 20% restocking charge.

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Bespoke and Made to Order Products

 

•  Bespoke and Made to Order Products refers to any goods that are made to order or personalised to your specifications. Orders for bespoke products cannot be cancelled or amended after production has been started.

    

• We cannot take responsibility for customer generated mistakes, (errors or defects including spelling, typographical or grammar errors; order quantity, or other ordering errors.)  To avoid this happening, we advise customers to review your order carefully before proceeding to payment, and get in touch as soon as possible if you found any errors in your order confirmation. 

 

•  Bespoke products may not be refunded unless it is faulty or not as described. Faulty goods will be replaced free of charge. Any problems with any part of a bespoke order must be reported to us within 7 days of receipt. 

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Please e-mail info@clover-lee.com and one of our staffs will contact you in regards to the fault or cancelation and how to return the products. This does not affect your statutory rights

PROCESSING TIME

 

Standard Products

These products are stated in product information as “Ready to ship”. These products will be shipped within 1 to 3 business days from the date of payment. These products can be returned within 14 days of receipt providing they are in their original conditions, with undamaged packaging and unused. You will be liable for the cost of postage when returning the product. More information: RETURN AND CANCELATION

 

​​Bespoke and Made to Order products

 

These products are stated in product information as “Bespoke” or “Made to Order”. These products will usually be shipped within 3 weeks from receiving payment. Please note bespoke products may require more time to clarify the details before being made, therefore may require longer processing time. We will contact you if your order cannot be shipped within 3 weeks and to discuss an alternative delivery date before production. Bespoke and Made to Order products are not refundable. More information: RETURN AND CANCELATION